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Resource Management Services, Inc. and The Debt Marketplace, Inc. are proud to bring you

Dennis and Judy Hammond present Debt Connection Symposium and Expo 2014, focusing on networking and connecting with clients, service providers, product suppliers, agencies, attorneys - at a whole new level.

In addition to hearing presentations from a high-caliber faculty, a key ingredient of the Debt Connection Symposium and Expo concept is to have an opportunity to meet peers and other industry professionals, as well as finding new products and services that might make your job easier, better, more efficient, more productive, etc.

Speed Networking gets you started. Meet 30 people in the first 30 minutes. With dozens of industry vendors, the Expo is a great place to meet the industry's best companies and network with hundreds of registered attendees. Explore opportunities, discover strategies and technologies, connect with peers and resources.

The privilege and burden of leadership comes with a level of accountability that many aspire to emulate and anyone can rise up to and achieve. Using a devastating suicide terrorist attack as a backdrop, Commander Kirk Lippold conveys how the principle of integrity created an environment for leadership where his crew felt imbued with a sense of ownership, seizing the opportunity to be responsible for their ship and not just their jobs. Their own sense of personal accountability and leadership proved to be a guiding principle in the crucible of combat. Lippold shares why his "Five Pillars of Leadership" are must-have business tenets for any team.

DCS2014 combines five distinct learning styles and experiences with more networking opportunities and specialty meetings than ever before in one venue - structured to maximize the educational focus of the event.

Banks, Auto Finance, Consumer Lenders, Healthcare Financial Management Professionals, Debt Buyers, Collection Agencies, Attorney Firms, Industry Vendors

The conference is geared for Collections, Recovery, and Debt Sales professionals from Creditors, Healthcare, Collection Agencies, Collection Attorney Firms, Debt Buyers, and Related Industry Vendors.

A highlight of the Debt Connection Symposium and Expo is the Featured Company meetings, to facilitate Creditor/Debt Buyer vendor management meetings, new vendor or buyer orientations, or new portfolio sale previews.

The Featured Company meeting attendees generally require greater involvement from the Operations side, with the new vendor orientations and Networking opportunities benefiting attendees from both Operations and Relationships Management.

At DCS, Creditor and Debt Buyer Featured Companies hold group meetings with their existing vendors, or conduct new vendor orientation sessions for pre-qualified vendors who may be working on future projects. Debt Seller featured companies may hold new buyer orientation sessions or portfolio preview meetings for pre-qualified buyers. These sessions will be pre-scheduled in set locations, with pre-qualified attendees.
USAA Federal Savings Bank


Tuesday – September 9, 2014 - 1:00 PM – 5:00 PM

4 hours CEU credits toward DBA Certification

This course is required for individuals seeking to become certified with DBA International. The course will cover the history of the industry, the life cycle of a debt, regulations, and collection issues and responsibilities including licensing and consumer communications. The course is designed to be a general overview of the industry in order to set forth a base for best practices in debt buying.

Special offer for DCS registered attendees. Course fee: $290 for DBA members and $340 for non-members.  



"There are always a few sessions I look forward to with great anticipation. Then there are always one or two sessions that surprise me with excellent information or simply a new vantage point that I had not expected. These are among the reasons I attended DCS initially. However, as I have continued to attend, the biggest value I find is the wealth of connections I have made to people who have experienced my issues and can help me navigate the tricky waters of our industry. The quality of the information presented is top-notch and the same is true of the people who attend DCS each year.”
Chris Bennett - BMW Group
"I have had the pleasure of attending a number of DCS Symposiums and have found no similar meetings better! I always come away with more knowledge of our field and the talent brought together by RMS for these forums never cease to amaze me. In these times where the ARM space is undergoing tumultuous changes, attending one of these Symposiums should be a must!"
Barry Dumser - First Citizens Bank
"DCS has been one of the "go-to" conferences of the year in the ARM industry. The team consistently assembles knowledgeable presenters that cover relevant topics professionally. Networking is exceptional as DCS draws decision makers from leading banks and other credit grantors, agencies, debt buyers and product/service providers. As a keynote presenter, I am consistently impressed by their attention to the details and progressive technological capabilities."
Mike Ginsberg - President and CEO, Kaulkin Ginsberg
"Thank you again for hosting such a wonderful and successful conference. I can say that attending over 15 conferences a year for the last 12 years, if I had to only attend one this would be the event. The entire DCS team goes above and beyond to support the conference sponsors and provide VIP treatment. The quality of the speakers and break-out sessions were excellent, the networking events provided outstanding food and atmosphere for conference attendees to interact and to get to know each other. The accommodations as always with this conference were world class. Professionally, I was able to interact with multiple clients and meet some wonderful people who will now be colleagues."
Stephanie Kaster - Vice President of National Accounts/First Party, Western Region/ARM, RevSpring
"Thank you so very much for affording me the opportunity to participate in the Debt Connection Symposium & Expo as a Featured Company. The conference was 'AMAZING'! In regards to the Featured Company meeting, I could not have been more impressed with the results and the future benefit that it will bring to SCANA. This conference attracts a quality group with extensive strength in the industry. I found that I could contribute our valuable best practices to others and learn even more from their shared practices. In today's ever changing industry and economy…that alone is priceless! The atmosphere of the venue and the coordination of the event made it such a valued experience and I was so excited to share when I returned to SCANA. The keynote address was terrific and I found the Fast Tracks and networking especially valuable. Loved the fun activities and your choice of music to keep it lively and every one awake. Not to mention the food and snacks were fabulous! My favorite snack was the 'make you own' trail mix….great idea!"
LaDonna Jantzen - SCANA Corporation
"DCS is a great opportunity for vendors and attendees to network in a low pressure, fun and enthusiastic environment. From team building events to intimate dinners or just a casual conversation over a drink, Red Rock provides the ideal venue for this well organized conference. On behalf of all of us here at Tech Lock, Inc. we thank you for hosting such a wonderful event."
MaLisa Langusch - Tech Lock Inc.
"Year after year, DCS has consistently been one of the best industry conferences that I have attended.”
Manny Newburger - Barron & Newburger, PC
"On behalf of Toyota Financial Services Central Recovery Department we would like to extend our personal thanks to you and your team for hosting the Debt Connection Symposium and Expo. As always, there was a wealth of information available and the symposium gave us many opportunities to ask questions of our peers. Everything was very organized and ran smoothly for the entire week. In addition, we were able to enjoy ourselves at the Red Rock Hotel."
Tim Yamada - Toyota Financial Services

Need some answers? Go to faq.html, email us at: or call us at 562-906-1101

Resource Management Services, Inc. is sensitive to anti-trust concerns, and is working with Mr. Oscar Marquis of Oscar Marquis & Associates who will be present throughout the event to help avoid potential anti-trust issues.

This service is being provided as an accommodation to the attendees at the Debt Connection Symposium and Expo to assist with anti-trust issues. For further information, see our Anti-Trust link under Other Information menu tab.



Wells Fargo Collection Agency Due Diligence will be holding a Prospective Agency "Meet and Greet" at DCS2014. All applicants must complete the online Pre Screening questionnaire and will receive an invitation to attend if they meet the requirements of Wells Fargo Collection Agency Due Diligence. Please do not contact Wells Fargo Collection Agency Due Diligence directly. Response times may vary. All Featured Company meetings are invitation-only and all participants must be DCS2014 registered attendees.

Dell Financial Services will be holding a Prospective Agency Meeting at DCS2014. Dell is particularly interested in agencies with international experience. All applicants must complete the online Pre Screening questionnaire and will receive an invitation to attend if they meet the requirements of Dell Financial Services. Please do not contact Dell Financial Services directly. Response times may vary. All Featured Company meetings are invitation-only and all participants must be DCS2014 registered attendees.

Legal professionals should attend this session and join the discussion on the latest legal decisions impacting the credit and collections industry. We'll discuss the how the newest decisions under the FDCPA, the TCPA, the FCRA and other federal statutes are impacting litigation trends against creditors, debt buyers, collection agencies and collection attorneys.

For compliance officers, vendor managers or collection agency auditors, learn strategy and practical tips for auditing collection activities, whether at your own shop or at one of your vendor's operations. Learn to incorporate compliance, consumer protection and effectiveness into your audit, as you develop, enhance or update your audit strategies, policies and procedures to meet regulations.

In addition to the quality speakers in our general sessions, the Roundtable Sessions give the attendee the opportunity to choose three distinctive learning sessions to join. This allows the attendee to discuss and explore issues of importance from a variety of topics with the discussions led by an industry peer with knowledge specific to the topic. This is an excellent peer networking opportunity in an informal roundtable setting.

Speed Networking gets you started, with 30 meetings in 30 minutes. We line up 30 Meeters and 30 Greeters, and every minute, the Meeters move to the next Greeter. Learn to tell your story quickly, and you both decide whether you'd like to talk longer – at another time. It's a very efficient way to meet 30 people. Practice your pitch.

The Pre-conference Healthy Alternative: Red Rock Walk/Run will take place in Red Rock National Park at the Calico Basin, which is about 3 miles from The Red Rock Hotel. We will meet in the hotel lobby at 6:00 am on Wednesday September 10th and drive from The Red Rock Hotel towards the Calico Basin. The weather will be a mild 82 degrees, hopefully. Please be sure to wear shoes that you can walk/run comfortably in.

On Wednesday, September 10th, a special bowling tournament and networking reception is being planned for DCS2014 attendees. Make plans to compete with your peers, or against your peers, with your clients, or challenge your clients!

Starting in 2013, began focusing its webinars on compliance and operational topics. Evolving From Ask-the-Attorney-style webinars, these presentations focus on single topics, and still benefits from its relationships with some of the most cutting-edge minds in the industry. Synthesizing over a year’s worth of topics, questions, answers, and controversies,’s Mike Bevel and Stephanie Levy will share these insights with attendees. What questions get asked every time? Why is there so much confusion in the marketplace around certain topics? How can subscribers to better leverage daily news for their business operations? We’ll cover these topics and more in the time allowed. Attendees will leave with a better understanding of the way news, media, compliance, and operations work together to create stressors and solutions for the collection industry.

DCS2014 and Resource Management Services, Inc. are authorized providers of educational programs for the DBA International’s Debt Buyer Certification Program. Those seeking their Debt Buyer Certification can earn continuing education credits by attending sessions at DCS2014. In addition, DBA International’s required “Intro Course” is available as a pre-conference workshop. This earns 4 credits, and requires a separate registration. For more information, see: